MAKING LUXURY THE STANDARD

MANY OF OUR CLIENTS RETURN TO THE ROARING FORK VALLEY ANNUALLY IN THE SUMMER AND WINTER. MOST OF OUR CONCIERGE CLIENTS ARE AMONG THE FORMER.

ONE CLIENT WHO CAME TO US RECENTLY HAS FELT OVERWHELMED WITH PLANNING ACTIVITIES FOR HER FAMILY, HANDLING ALL THE LOGISTICS, AND TRYING TO GET RESERVATIONS AT ASPEN’S TOP RESTAURANTS. SHE ALSO FELT LIKE SHE WAS MISSING OUT ON SOME OF THE BEST OF WHAT ASPEN HAD TO OFFER AND FOUND IT HARD TO KEEP UP WITH WHAT WAS NEW IN TOWN. SO THIS YEAR, SHE HIRED ALC TO TAKE THE PRESSURE OFF THIS SUMMER’S ASPEN VACATION. 

BEFORE OUR CLIENT ARRIVED, WE COMPLETED AN INITIAL DISCOVERY CALL. WE EVALUATED HER LIKES AND DISLIKES, WHAT SHE AND HER FAMILY LOVE MOST ABOUT ASPEN, AND HOW WE CAN ENHANCE HER EXPERIENCE. FOR EXAMPLE, SHE TOLD US THAT IT’S DIFFICULT FOR HER TO UNWIND ON VACATION, SO WE ARRANGED FOR DOWNTIME AND CURATED WELLNESS EXPERIENCES DURING HER STAY.  

WHEN SHE AND HER FAMILY ARRIVE IN ASPEN, THEY ARE GREETED ON THE TARMAC BY A G-CLASS SUV THAT WHISKS THEM AWAY TO THEIR LUXURY RENTAL IN ASPEN’S COVETED WEST END NEIGHBORHOOD. OUR DESTINATION MANAGER TAKES CARE OF THEIR LUGGAGE AND BRINGS EACH PIECE TO ITS DESIGNATED ROOM.  AT THEIR ASPEN HOME AWAY FROM HOME, THEY’RE GREETED WITH FRESH FLOWERS, THEIR CUSTOM ITINERARY, AN ALC CURATED SURVIVAL KIT, A FRESHLY STOCKED PANTRY AND REFRIGERATOR, AND THE TABLE WAS SET WITH A BEAUTIFUL TABLESCAPE FOR AN EVENING DINNER WITH A PRIVATE CHEF. 

THE FOLLOWING DAY, THEIR ALC CONCIERGE COORDINATED AN E-BIKE RIDE TO MAROON BELLS WITH A PRIVATE GUIDE. ONCE THEY ARRIVE AT THE BELLS, THE GUIDE UNPACKS THEIR CHEF-PREPARED FAMILY-STYLE PICNIC FOR THEM TO ENJOY ALONG THE SHORE OF MAROON LAKE. WHEN THEY RETURN HOME, A CHILLED BOTTLE OF HER FAVORITE SPARKLING ROSÉ AWAITS HER AND HER HUSBAND TO ENJOY BEFORE THEIR RESERVATION AT BETULA, SITTING AT THEIR FAVORITE TABLE.   

AFTER THEIR DAY OF ADVENTURE, SHE AND HER HUSBAND ENJOYED A DAY OF REST WITH PRIVATE IN-HOME YOGA AND SOUND BOWL MEDITATION IN THE MORNING AND AFTERNOON IN-HOME MASSAGES. THE NEXT DAY WAS BACK TO NATURE AND FAMILY TIME, WITH A LITTLE NELL SUNSET JEEP TOUR ON THE BACKSIDE OF ASPEN MOUNTAIN. ALC HAD REQUESTED OUR FAVORITE ADVENTURE GUIDE, WHO IS ALSO AN EXCELLENT PHOTOGRAPHER, TO CAPTURE THE FAMILY’S SPECIAL MOMENT ON THE MOUNTAIN. WHEN OUR CLIENT RETURNED FROM HER EXPERIENCE, SHE IMMEDIATELY SHARED PHOTOS OF THEIR INTIMATE MOMENT AND THANKED US FOR THE INCREDIBLE EVENING. 

FINALLY, AFTER A BEAUTIFUL DAY WITH HER FAMILY, OUR CLIENT IS READY TO EXPERIENCE AN EVENING AT BOSQ. WE’VE ARRANGED TO HAVE THE CHEF AND OWNER BARCLAY C. DODGE COME TO THE TABLE FOR AN INTRODUCTION. WE COORDINATED WITH THE SOMMELIER TO SERVE A FLIGHT OF THEIR SELECTED BIODYNAMIC WINES.

 THE FEEDBACK FROM OUR CLIENT WAS THAT SHE ONLY REGRETTED NOT REACHING OUT TO ALC SOONER FOR PERSONAL CONCIERGE SERVICES. 

A DAY IN THE LIFE OF LIFESTYLE MANAGEMENT CLIENT

OUR LIFESTYLE MANAGEMENT (LM) CLIENTS ARE MOSTLY FULL-TIME ASPEN LOCALS, OR THEY SHARE TIME BETWEEN HOMES. FOR EXAMPLE, ONE OF OUR LIFESTYLE MANAGEMENT CLIENTS SPLITS HIS TIME BETWEEN HIS HOME IN LA AND HIS HOME HERE IN ASPEN. HE IS ON A MONTHLY RETAINER FOR A DEDICATED LIFESTYLE MANAGER WHO COORDINATES HIS DAY-TO-DAY ERRANDS AND DOMESTIC AND PERSONAL NEEDS WHILE IN TOWN AND KEEPS THINGS RUNNING SMOOTHLY WHILE HE IS AWAY, LIKE RECEIVING PACKAGES AND COORDINATING HOUSEKEEPING. 

BEFORE EVERY RETURN, ALC PRE-STOCKS HIS REFRIGERATOR WITH FOODS FROM WHOLE FOODS AND PRE-PREPARED MEALS FROM TUESDAY FOODS.  WHEN IN ASPEN, TO ENSURE HIS WORK DAY STARTS ON THE RIGHT FOOT, ALC TAKES CARE OF INVENTORY MANAGEMENT, SO HE NEVER RUNS OUT OF NECESSITIES, SUCH AS HIS FAVORITE SMOOTHIE INGREDIENTS LIKE FROZEN BERRIES OR SPINACH. IN ADDITION, HE KNOWS THAT HIS DOG WILL BE WALKED MID-DAY DURING HIS WORKDAY, AND HIS DRY-CLEANING WILL BE PICKED UP AND DROPPED OFF. HIS DEDICATED LIFESTYLE MANAGER ALSO COORDINATED LESSONS WITH OUR PREFERRED PERSONAL CYCLING TRAINER AS OUR CLIENT IS TRAINING FOR A CYCLING TOUR IN THE ALPS.

ALC NOT ONLY ANTICIPATES THE SCHEDULED NEEDS OF OUR CLIENTS BUT WHEN UNEXPECTED SITUATIONS ARISE, ALC IS THERE TO ASSURE OUR CLIENT’S ACCESS AND EASE. FOR EXAMPLE, THIS CLIENT, IN PARTICULAR, HAD HIS MOTHER FLYING INTO ASPEN ONE AFTERNOON. HE PLANNED TO MEET HER AT THE AIRPORT AND HAVE LUNCH AT CASA TUA ASPEN. HOWEVER, AT AROUND TEN IN THE MORNING, HIS PLANS GOT DERAILED. FIRST, HIS MOTHER’S FLIGHT WAS DELAYED, AND DUE TO AN IMPORTANT CLIENT, NEGOTIATIONS NEEDED MORE OF HIS ATTENTION THAN HE HAD PREVIOUSLY EXPECTED. HE NEEDED LAST-MINUTE ASSISTANCE WITH COORDINATING AIRPORT PICK-UP. AS WELL AS, HE NEEDED AN IMPORTANT DOCUMENT NOTARIZED AND FEDEXED ASAP. HE CONTACTED HIS DESIGNATED ALC LIFESTYLE MANAGER. HE RECEIVED A RESPONSE WITHIN TWENTY MINUTES AND HAD A CONFIRMATION THAT ALC WOULD ARRANGE TO HAVE HIS MOTHER PICKED UP AND TAKEN TO HIS HOUSE. WE WOULD ALSO GET THE DOCUMENTS PRINTED AND DELIVERED TO FEDEX. HE WOULD ONLY HAVE TO MEET HIS DEDICATED LIFESTYLE MANAGER AT THE NOTARY TO HAVE EVERYTHING SIGNED IN PERSON. HIS LIFESTYLE MANAGER ALSO ARRANGED FOR A CHEF-PREPARED MEAL TO BE DELIVERED, AND SHE PICKED UP HIS FAVORITE BOTTLE OF WINE TO BE PAIRED WITH THE MEAL. 

THE CLIENT RESPONDED AT THE END OF THE DAY THAT HE APPRECIATED HOW QUICKLY AND DILIGENTLY ALC TURNED A CHAOTIC DAY INTO A STRESS-FREE EXPERIENCE. AS HE REFERS TO ALC AS HIS PERSONAL “FIXERS.” ANYTHING THAT NEEDS TO HAPPEN, WE CAN GET IT DONE!

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